Terms and Conditions

OUR COMMITMENT TO YOU

Career Edge prides itself on its service and quality. Did you know that 100% of our clients surveyed told us they'd recommend us to their friends? This is a fact we are highly proud of, and consistently strive on a daily basis to maintain.

To ensure your happiness we:

• Will take the time to get to know you, both in your initial enquiry and throughout the process.
• Will always respect your rights to absolute confidentiality and privacy.
• Will always include a comprehensive proofing session to ensure all errors are corrected and your work meets your standards and preferences.
• Will always work our hardest to ensure your happiness with our service and work.

Whilst we are committed to your satisfaction, Career Edge does have terms and conditions in place that act as a framework to all our services provided. Please take the time to read these carefully before using our services and feel free to contact us with any questions you may have. We are here to help.

CONTENT

Career Edge is a professional writing company committed to the production of quality career marketing materials. Career Edge takes no responsibility for the information contained within any resume, selection criteria, letter or other document produced on behalf of our clients. The client is solely responsible for all content, proofing and acceptance. Career Edge cannot be held liable for information obtained from a client that is inaccurate or incorrect as Career Edge does not research or confirm accuracy of the information provided by the client. Career Edge's liability is limited to completion of work and assumes no liability for work that has been proofread and final proof approved. Career Edge agrees to make changes to documents and correct errors and/or mis-interpretation of data as part of document development. Clients will receive drafts of all work prepared by Career Edge for review, comment and editing. At this time, the client will read through the document and advise Career Edge within 14 days of any changes required. All changes must be made within 14 days of receiving first draft. Satisfaction is assumed upon acceptance of documents. After acceptance of a final draft, any changes will incur a new fee. Each client is hereby advised that failure of the client to respond within FOURTEEN (14) days of the receipt of this draft will be deemed as a completed project, with no necessary adjustments/alterations required. After this time, further consultation or changes will be subject to fees, charged at the pro-rata rate of $90 per hour. Career Edge takes no responsibility for the information contained in the resume and upon finalisation of changes "all information is considered true and valid as provided by client".

INTELLECTUAL PROPERTY

All materials produced by Career Edge are copyrighted. Intellectual Copyright Law provides that the creator may enter into a licensing agreement that allows the work to be copied. Upon payment in full, the client is authorised to reproduce documents within the limits of copyright law. Partial payment, stop payment or any similar action by the client revokes the agreement to copy said documents, whereupon, reproduction is unlawful and subject to prosecution. A non-refundable deposit of at least 50% will be necessary to begin preparation of documents. Until balance is paid in full, documents remain the property of Career Edge and will not be forwarded in any form. Failure to pay balance waives any and all client rights to the documents and will result in prosecution under the law to collect the debt.

TECHNOLOGY

Career Edge is a professional resume writing and career development firm, not a computing expert or instructor. Due to the varying nature of computer word processing software and the page alterations that can take place from computer to computer, based on printer and computer recognition, we cannot guarantee that your documents will appear perfectly on every computer screen. While we take every step to ensure your satisfaction, some issues are beyond our control and require you to make adjustments on your end.

SUCCESS

Whilst Career Edge works actively with our clients to afford them the best possible support in their employment search, Career Edge does not guarantee interviews nor do we indicate or infer employment success as a result of using our services.

REFUNDS & PAYMENT

By utilising Career Edge fees are for the services provided and are subsequently non-refundable. If a client decides to discontinue use of the services they have appointed Career Edge to perform, the client will be billed for the amount of time spent on their work prior and up to the time of cancellation. It is the client's responsibility to notify Career Edge immediately, and monies incurred for services provided up to the time of notification becomes due and payable immediately. Failure by the client to notify Career Edge of the cancellation will not entitle the client to a full reimbursement of the fee. Career Edge advises that quotes and prices are good for 60 days from the time of order placement. Current prices apply if an order is "shelved" and resumed after 60 days. A missed appointment will result in a $50.00 rescheduling fee. Rescheduling of appointments less than 24 hours prior to appointment time may require a rescheduling delay of up to 7 days due to client volume. In the case of multiple cancellations or no-shows, Career Edge reserves the right to refuse further appointments. In such cases, further resume work will be handled via fax and/or e-mail only.

PRIVACY STATEMENT

Your privacy and confidentiality is our priority. Career Edge is committed to protecting your privacy. We will only use your personal information for the purposes of developing your career-marketing documents. Your personal information may be disclosed to our resume writing and career coaching contractors or any person with lawful entitlement to obtain the information as per your instruction (i.e. emailed to an email address nominated by yourself). Your consent to the above disclosures is taken to have been given when you submit your personal information to Career Edge. Your consent allows us to disclose or use your information for any reasonable purpose related to the development of your career-marketing document as contemplated by this Privacy Statement. Further, as we have a public interest duty to co-operate with law enforcement agencies and to prevent any threat to life, health or safety of any person, we may have to disclose your personal information for such purposes. Career Edge will not disclose your personal information to any other third party that is not listed above without your consent.

We have taken reasonable steps to protect your personal information from misuse or loss or unauthorised access. You have a right to access and to obtain a copy of your personal information. Please forward an email to our office at the above-mentioned address and we will forward you a copy. If you require access in order to correct information, you will need to establish the information that you have previously provided was not accurate, complete or up to date. We will then take reasonable steps to correct that information so that it is accurate, complete and up to date.